Privacy Policy

How we collect, use, and protect your information

Last Updated: January 1, 2026 MAISON Chic Stays

Introduction

At MAISON Chic Stays ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, property address, and payment information.
  • Property Information: Property details, photos, amenities, rental history, and occupancy data.
  • Technical Information: IP address, browser type, device information, and browsing behavior on our website.
  • Communication Data: Messages, inquiries, and correspondence with our team.

How We Use Your Information

We use your information to:

  • Provide, operate, and improve our property management services
  • Process your free estimate requests and property inquiries
  • Communicate with you about your property, bookings, and account
  • Send you marketing communications (with your consent)
  • Comply with legal obligations and protect our rights
  • Analyze and improve our website performance

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Cleaning, maintenance, and booking platform partners who help us manage properties
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. We use cookies for:

  • Essential website functionality
  • Performance and analytics
  • Personalization and preferences
  • Marketing and advertising

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL encryption for data transmission
  • Secure servers and firewalls
  • Regular security audits and updates
  • Limited employee access to personal information

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Property owners' information is retained for the duration of our management agreement and for a reasonable period thereafter for legal and business purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request transfer of your information

To exercise these rights, please contact us at privacy@maisonchicstays.com.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

International Data Transfers

MAISON Chic Stays operates across Europe and the United States. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

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